The Management of Support processes in Cuban Universities

Resumen

Universities, in the current context, demand the use of modern management approaches, so the application of process management tools becomes a priority. In this sense, in Cuban universities the need to improve the management of support processes has been identified and, together with this, there are insufficiencies in the management of the accommodation process. The objective of the article is to propose a procedure that integrates tools of process management, risk management and applied control for validation in the accommodation process of the University of Holguín. The used procedure integrates tools of process management, risk management and management control, which contributes to decision making with a systems approach. The procedure implementation at Holguín University, made it possible to design the accommodation process file, the strategic map, the balanced scorecard, among other results, all of which contribute to the improvement of the management of this process. The model and procedure designed for the management of university management support processes and their implementation in the organization under study provided important process and risk management tools to achieve greater effectiveness in decision-making.