Aplicación de un procedimiento para la mejora del sistema de gestión de la calidad en el Instituto Superior Tecnológico Atlantic
Palabras clave:
Gestión de calidad, Educación superior, ProcesosResumen
El aseguramiento y acreditación de la calidad de las Instituciones de Educación Superior (IES) deben responder a las demandas y regulaciones de su entorno, en este sentido la existencia de organismos acreditadores de la calidad establece estándares que deben ser cumplido por las IES. La presente investigación expone la estructura de un procedimiento para desarrollar un sistema de gestión de la calidad que facilite la mejora de los estándares del Reglamento de Acreditación definidos para el Ecuador y los establecidos por la Norma ISO 21001 (2018) para instituciones de educación superior específicamente en las condiciones que se demanda a los Institutos Superiores Tecnológicos. El procedimiento propuesto consta de cinco fases y 12 pasos, y los respectivos indicadores de control de calidad del sistema. La aplicación del procedimiento permitió la mejora de los indicadores que establece el sistema de acreditación y demostró la necesidad de realizar aplicaciones sistemáticas del mismo.
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